FREQUENTLY ASKED QUESTIONS

Product

How do I care for my new bag?

Each Senderkis piece comes with a care card, placed inside the inner pocket of the bag. The care instructions for each individual style can also be found on it's product page on our website.

Where are the items made?

Our products are made in Spain at a carbon-neutral facility renowned for leather craftsmanship. We source 100% traceable leather from Italy and the Catalonia region and organic hemp and organic cotton from Andalusia, Spain.
We source our leather materials from Italian and Spanish tanneries that consistently win global awards for their sustainability efforts. Their leathers are 100% traceable, Blue Angel certified and Gold Rated by the Leather Working Group.

What is traceable leather?

Traceable leather follows an entirely transparent sourcing and manufacturing process. By upholding strict sustainability protocols at every step of the supply chain, we ensure our leathers are sourced from food byproducts that would otherwise end up in a landfill.
We make sure that our leathers are 100% traceable and certified by the Leather Working Group.

Do you use vegan leather?

We chose to use natural lamb and cow leather instead of vegan leather because around 95% of vegan leathers are made from PU (polyurethane) or PVC (polyvinyl chloride), which are both plastic-based materials. Those synthetic materials are often produced with toxic chemical additives, and they’re also less durable than real leather — meaning consumers will throw them out faster, exacerbating the growing problem of global landfill waste.
Natural leather is a renewable resource, and in products it is long-lasting and repairable. It is made from a by-product of the food industry. If this by-product were not converted into leather, it would be thrown into a landfill, a significant environmental risk.

Payment

What currency are your products sold in?

By selecting your shipping country/region and currency, all prices will be displayed in your local currency.

I’m a new client. Can I get a discount on my order?

We welcome all new clients to Senderkis with a one-time discount of 10%. All you need to do is subscribe to our newsletter and confirm your email address, and we’ll send you a discount code to use at checkout.

Can I use multiple promotion codes at one time?

Our system can only accommodate one promotion code at checkout, so feel free to choose the code that maximizes your savings.

What are your accepted payment methods?

We accept Visa, MasterCard, and American Express cards, and you can also pay with PayPal, Google Pay, Venmo or Shop Pay. All transactions are secure and encrypted. We never store your credit card information.

Shipping

Where will my order be shipped from?

All orders are shipped from our New York City headquarters. Shipping addresses outside of the United States are subject to additional duties and taxes depending on local customs regulations calculated at checkout.

What carriers do you use?

U.S. shipments are via UPS or USPS Ground.
International shipments are via UPS or DHL.
Carriers are automated by our system to prioritize optimal shipping speeds.

How can I track my order?

As soon as we ship your order, you will receive a shipping notification with the tracking number and carrier.
You can track the shipping status using the carrier’s official website, or you can receive tracking notifications from us by email.

Returns and exchanges

Can I return or exchange my order?

All items purchased in the U.S. are eligible for return or exchange within 14 days of the postmarked delivery date.
Please note that we don’t accept international returns; however, for defective or damaged products, please contact us at info@senderkis.com to arrange a refund or exchange.

How do I return my order?

To start a return, please request a Return Authorization Form by contacting us at info@senderkis.com. We will send instructions for you to process your return.

Am I responsible for return shipping costs?

Yes, you will be responsible for return-related shipping costs. As a small business, we are unable to accommodate free returns at this time, but as we grow, we plan to change that.
As long as your return or exchange request is made within 14 days of the delivery date, you can choose the most economical and convenient method for you to ship your item(s) back to us.

Can I return my order using different packaging than it was sent in?

All returned items must be received in their original packaging. We carefully select packaging materials to avoid damage (crushing or squeezing) to products during transit, so we ask that any return items are sent back with them.
Please ensure that returns are sent back in new and unused condition, with all original tags and labels intact.

When will I receive my return refund?

Once we’ve received and inspected the condition of your item, we will process your return.
You will normally receive your refund in 2-3 business days after we’ve received the return, paid to your original payment method.
Please allow up to 10 days after the receipt of your item to process your return.